Frequently Asked Questions
1. Is there a charge for an estimate?
2. Do I have to get more than one estimate?
3. Can I choose the body shop where my vehicle is repaired?
4. Will
my new car warranty be voided if I don’t go
to the dealer for my repairs?
5. Does Lovetts offer a warranty?
6. Can you arrange for my vehicle to be towed?
7. Can you arrange for a rental car?
8. Can I get a ride home or to work when I drop off my vehicle?
9. How long will it take to repair my vehicle?
10. I have several estimates that are significantly different
in price. Why?
11. If my vehicle’s frame is damaged does that mean my vehicle
can’t be repaired?
12. Can you match the color of the paint on my vehicle?
13. Do you offer a warranty on your paint?
14. Is my vehicle a total loss?
15. What do I do with my insurance check?
16. When do I pay my deductible?
17. How soon after my vehicle is repaired and painted can I wash
and wax it?
1. Is there a charge for an estimate?
No, there is no charge for an estimate from Lovetts Body
Shop. Estimates are free and it takes approximately 20 minutes
to get an estimate.
2. Do I have to get more than one estimate?
No, that is a common misconception. You can take your vehicle
to the repair facility of your choice and get just one estimate.
We would be happy to write an estimate for you and submit it to
your insurance company. If your insurance company has already written
an estimate for you we will be happy to use their estimate and
work with your company to expedite repairs and return your vehicle
to pre-accident condition.
3. Can I choose the body shop where my vehicle is repaired?
Yes, it is your Responsibility, and your Right to choose
the body shop that will repair your vehicle. You may have prior
experience with a repair facility; ask family and friends for referrals,
check with the Better Business Bureau or check online. Be sure
the auto
body shop you choose is an I-CAR Gold Class Shop and offers
a Lifetime Warranty on their Workmanship and Paint. To expedite
repairs please inform your insurance company of the auto
body shop you have chosen.
4. Will my new car warranty be voided if I
don’t go to
the dealer for my repairs?
No, your manufacture’s warranty will remain in effect.
In addition to your manufactures warranty the areas that Lovetts
repairs will be covered by our Lifetime Warranty.
5. Does Lovetts offer a warranty?
Yes, Lovetts offers a written Limited Lifetime Warranty,
to repair, without charge to you ,any defects in workmanship for
the bodywork and paint labor shown on your repair invoice…for
as long as you own your vehicle. Please click on Lovetts Warranty
to read our complete warranty or to print a copy.
6. Can you arrange for my vehicle to be towed?
Yes, whenever possible Lovetts will be happy to make towing
arrangements for you. During business hours Monday through Friday
from 7:30 am. to 5 pm. just give us a call at 602-264-6898. After
hours call United Road Services at 602-523-3300 and they will tow
your vehicle to their lot. Then give Lovetts a call during
business hours and we will arrange to have your vehicle towed to
our facility. The cost of towing as the result of an accident is
covered as part of the loss. Lovetts will pay the tow bill when
your vehicle is delivered to us. We will include this expense in
the estimate that is submitted to the insurance company. For complete
details please click on Towing.
7. Can you arrange for a rental car?
Yes, we would be happy to make a rental car reservation
for you that will coordinate with the scheduled repair date of
your vehicle. We can offer “one stop convenience”.
Rental vehicles can be picked up and dropped off at Lovetts and
you can utilize a free shuttle service to and from the rental car
office. Please click on Rental Car for complete details.
8. Can I get a ride home or to work when I drop off my vehicle?
Yes, we are happy to provide courtesy rides for our customers.
When you call to schedule your repair please inform us that you
will need a ride. In addition to courtesy rides for our customers
we also provide vehicle pick up and delivery upon request…just
ask us!
9. How long will it take to repair my vehicle?
Vehicle repair time is determined by the complexity and
extent of the damages. We will give you an ETD, or estimated time
of delivery, based on the initial appraisal of the collision damage. However,
the initial appraisal is often written on visual damage only. The
estimated time of delivery may change after your vehicle is completely
disassembled due to the discovery of additional supplemental damage,
the need for additional parts, availability of parts and supplemental
insurance approvals. Your customer service representative will
keep you informed during the repair process. Please click on Repair
Time for a complete explanation of circumstances that may extend
the repair time. Please click on Repair Process which details the
sequence and number of steps in the repair process.
10. I have several estimates that are significantly different
in price. Why?
There are a number of reasons that estimates may differ.
Are all the necessary repairs included on each estimate? A low
estimate could reflect an incomplete job which may not include
structural damage to the frame or unibody. There may be a difference
because one body shop has written to repair a part and another
shop has written to replace the part. There are three primary estimating
systems used by auto
body repair facilities: Mitchell, CCC and
ADP. Each system breaks down labor operations differently and frequently
use different material allowances for similar operations. The type
of part used in the repairs will have a significant impact on the
repair cost. Is the estimate written to use OEM or Original Equipment
Manufacture’s parts, aftermarket parts, used or remanufactured
parts? For a complete description of parts please click on Parts
Used. If you have several estimates that differ in price please
bring them to Lovetts and we will be happy to help you determine
why there are price differences.
11. If my vehicle’s frame is damaged does that mean my
vehicle can’t be repaired?
No, frame damage is common and it can be repaired with
the proper equipment and experienced technicians. Your vehicle
may have a chassis (frame) or it may have a unibody (frame and
body as one) construction. If the severity and location of the
collision damage indicates there is frame or unibody damage your
vehicle will be mounted to a dedicated bench or universal frame
rack. A computerized measuring system will be utilized to provide
graphic and numeric data showing the extent of the damage and the
damage will be repaired returning specific measuring points on
your vehicle back to the dimensions dictated by the vehicle manufacturer.
12. Can you match the color of the paint on my vehicle?
Yes, Lovetts uses a computerized paint mixing system by
BASF,a leader in refinish products. The paint code on your vehicle
indicates the color your vehicle was painted at the factory. It
provides a starting point for the paint formula. Our painters use
the paint code and their experience to blend a color that matches
your vehicle. Your vehicle will be spray painted in a downdraft
booth providing you with a factory paint match… both color
and texture.
13. Do you offer a warranty on your paint?
Yes, BASF, the manufacturer of our paint products, provides
a Lifetime Nationwide Warranty. Please click on Vision Plus Warranty
to read a complete copy of our paint warranty or to print a copy.
14. Is my vehicle a total loss?
The decision to total a vehicle is made by the insurance
company handling the claim not by the body shop. Each insurance
company has their own specific guidelines which they utilize to
determine if a vehicle is a total. In many instances a vehicle
will be totaled if the cost to repair equals or exceeds 75% to
80% of the vehicle’s ACV (actual cash value).Please click
on Total Loss for a more complete explanation and also for several
websites that will help you determine the Actual Cash Value or
the amount you will be paid by the insurance company for your vehicle
if they determine it is a total loss.
15. What do I do with my insurance check?
Please keep the check until the repairs on your vehicle
are complete. We will need to collect it along with any applicable
deductible. If you are uncomfortable keeping the check we can hold
it for you until your vehicle is ready for delivery. You can endorse
the check over to Lovetts Body Shop at that time. If your insurance
check has a lien holder listed on it you can have the lien holder
sign off the check prior to picking up your vehicle.
16. When do I pay my deductible?
You pay your deductible to Lovetts at the time you pick
up your vehicle. The amount of deductible that you will be responsible
for is determined by your insurance policy. Please check with your
agent or adjuster if you are unsure of the amount. Lovetts accepts
VISA, Master Card, Discover, a debit card or cash for the deductible.
LOVETTS DOES NOT ACCEPT PERSONAL CHECKS.
17. How soon after my vehicle is painted can I wash and wax
it?
FIRST 30 DAYS…Wash by hand using only clear water.
Be sure to wash your vehicle in the shade. Please do not “dry
wipe” your vehicle. It can scratch the finish.
Please do not use a commercial car wash. The stiff brushes
and sponges can damage your paint. Please avoid parking under trees
which are likely to attract birds. Bird droppings have a high acid
content which will damage fresh paint. Tree sap can also spot fresh
paint. Please do not spill gasoline, oil, antifreeze, transmission
fluid or windshield solvent on the new paint.
AFTER 30 DAYS…Wash your vehicle using
a mild car wash solution or mild dishwashing detergent and soft cloth.
AFTER 90 DAYS… Waiting 90 days will
allow your paint to cure completely. At this time we recommend that you
wax your car. Keeping a coat of wax on your vehicle will protect the finish
and help keep it looking like new.
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